Section 2: Relocation Assistance Offices

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The relocation assistance office must remain open during regular working hours.

ROW PD shall provide the following to all displacees:

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  • name, office location, and telephone number of the ROW PD employee responsible for relocation;
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  • phone number for contact after regular working hours;
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  • appointments at times and places that are convenient for displacees.
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Local Relocation Assistance office

If ROW PD determines that a local office is necessary, a relocation assistance office that is more convenient to displacees may be established. This office should be open during hours convenient to displacees, including evening hours when necessary.

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ROW PD shall monitor relocation assistance activities performed by political subdivisions or contract agencies for projects involving Federal funds. The level of monitoring shall be enough to assess compliance with this manual.

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