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Section 2: Relocation Assistance Offices

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Overview

The relocation assistance office must remain open during regular working hours.

R/W-PD should provide the following to all displacees:

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  • name, office location, and telephone number of the R/W-PD employee responsible for relocation
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  • phone number for contact after regular working hours
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  • appointments at times and places that are convenient for displacees.
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Local Relocation Assistance office

If R/W-PD determines that a local office is necessary, a relocation assistance office that is more convenient to displacees may be established. This office should be open during hours convenient to displacees, including evening hours when necessary.

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Monitoring

R/W-PD should monitor relocation assistance activities performed by political subdivisions or contract agencies for projects involving Federal funds. The level of monitoring should be enough to assess compliance with this manual.

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