• ♦Manual Notice 2023-1
• ►1. Definitions and Planning
  • ►1. Overview
    • ♦Introduction to Maintenance Management
    • ♦Purpose of this Chapter
  • ►2. Definitions of Maintenance
    • ♦Purpose of Definitions
    • ♦Definitions of Maintenance Work
    • ♦Travel Way
    • ♦Shoulder and Side Approaches
    • ♦Roadside
    • ♦Drainage
    • ♦Structures
    • ♦Traffic Operations
    • ♦Emergency Operations
  • ►3. Maintenance Plans
    • ♦Developing a Maintenance Plan
    • ♦Plan Format
• ►2. Budgeting
  • ►1. Overview
    • ♦Types of Budgets
    • ♦Allocation Programs
  • ►2. Maintenance Budget Process
    • ♦Background
    • ♦Appropriation Process
    • ♦District Allocations
    • ♦Budget Formulas
    • ♦Section Allocations
  • ►3. Contract Budget
    • ♦Contracted Routine Maintenance Budget
    • ♦Category 1, Preventive Maintenance and Rehabilitation, Allocation Program
  • ►4. Cash and Expenditures
    • ♦Department Accounting Systems
    • ♦How to Charge Routine Maintenance Expenditures
    • ♦Where to Find More Information
  • ►5. Maintenance Contingency Fund
    • ♦Contingency Fund
• ▼3. Level of Service
  • ►1. Overview
    • ♦Levels of Service
  • ►2. Level of Service
    • ♦Purpose and Goal
    • ♦Why Guidelines are Needed
    • ♦Definitions
    • ♦Using the Guidelines
    • ♦Maintenance Priorities
    • ♦Pavement Maintenance
    • ♦Roadside Maintenance
    • ♦Operations
    • ♦Bridge Maintenance
  • ►3. Environmental Best Management
    • ♦Reserved for future section
• ►4. Contracting and Purchasing
  • ►1. Overview
    • ♦Purpose of Contracting and Purchasing
  • ►2. Routine Maintenance Contracts
    • ♦When to Use Routine Maintenance Contracts (RMC)
    • ♦Use of the Construction and Maintenance Contracting System (CMCS)
    • ♦District Let Contracts
    • ♦State Let Contracts
    • ♦Contract Administration
  • ►3. Preventive Maintenance Contracts
    • ♦Preventive Maintenance Contracts (CPM)
  • ►4. Emergency Contracts
    • ♦Authority for Expediting Emergency Contracts
    • ♦Emergency Contract Procedures
  • ►5. Purchase of Services
    • ♦Authority for Purchase of Services
    • ♦Definition of Service
    • ♦Materials and Services Used on the Roadway
  • ►6. Interagency Agreements and Contracts
    • ♦Authority
    • ♦Interagency Exchanges of Less Than $50,000
    • ♦Interagency Exchanges of More Than $50,000
  • ►7. Inmate/Probationer Labor
    • ♦Background
    • ♦Texas Department of Criminal Justice Memorandum of Agreement for Inmate Labor
    • ♦Sheriff's Department Agreement For County Inmate Labor
    • ♦Community Supervision and Corrections Department (CSCD)
    • ♦Juvenile Offenders
  • ►8. State Use Program
    • ♦Authority
    • ♦Background
    • ♦Process
  • ►9. Bridge Preventive Maintenance Program
    • ♦Background
    • ♦Eligible Bridges
    • ♦Contracting
  • ►10. Material Purchasing
    • ♦Where to Find Purchasing Procedures
    • ♦Review by the Maintenance Division (MNT)
• ►5. Agreements, Permits and Reports
  • ►1. Overview
    • ♦Summary
  • ►2. Municipal Maintenance Agreements
    • ♦Purpose
    • ♦Execution
    • ♦Required Documentation
    • ♦Exhibits
    • ♦Revision
    • ♦Inactive Cities
    • ♦Landscape Maintenance Agreements
  • ►3. Personal Injury and Property Damage Claims
    • ♦Types of Claims
    • ♦Claims Against the Department
    • ♦Damage Claims
  • ►4. River Water Use Certification
    • ♦Authority
    • ♦Reporting
  • ►5. Wetlands/Streambed Permits
    • ♦Clean Water Act
    • ♦Waters of the United States
    • ♦Wetland Defined
    • ♦Section 404 Permits
    • ♦Activities That Require Permits
    • ♦404 Permitting for Maintenance Activities
  • ►6. Storm Water Management
    • ♦Introduction
    • ♦Policy
    • ♦Texas Pollutant Discharge Elimination System (TPDES) - Construction General Permit (CGP) (TXR150000)
    • ♦CGP Excluded Activities
    • ♦Activities Not Excluded from the CGP
    • ♦CGP - Notices of Intent/Notices of Termination
    • ♦CGP Summary
  • ►7. Major Accident or Unusual Incident Reporting
    • ♦Reporting
  • ►8. Highway Condition Reporting System
    • ♦Purpose
  • ►9. Storage Site Agreements
    • ♦General Procedure
    • ♦Submission
• ►6. Management Information Systems
  • ►1. Overview
    • ♦Introduction
    • ♦Maintenance Management System (MMS)
    • ♦Pavement Management Information System (PMIS)
    • ♦Texas Maintenance Assessment Program (TxMAP)
  • ►2. Maintenance Management System
    • ♦Maintenance Management System (MMS) Defined
    • ♦Function Codes for Maintenance
    • ♦MMS Interfaces
  • ►3. Pavement Management Information System
    • ♦Pavement Management Information System (PMIS) Defined
  • ►4. Texas Maintenance Assessment Program
    • ♦Texas Maintenance Assessment Program (TxMAP) Background
    • ♦Benefits
• ►7. Emergency Management
  • ►1. Overview
    • ♦Purpose of This Section
    • ♦Authority
    • ♦Natural and Manmade Disasters
    • ♦Role of the Department
  • ►2. Disasters and National Emergencies
    • ♦General Policy in All Disasters
    • ♦Texas Division of Emergency Management (TDEM)
    • ♦State Emergency Management Council
    • ♦Disaster District Committees
    • ♦Disaster District Committee Chairperson
  • ►3. Federal Reimbursement Programs
    • ♦General Policy
    • ♦Federal Highway Administration (FHWA)
    • ♦Federal Emergency Management Agency Program (FEMA)
  • ►4. Oil and Hazardous Material Spills
    • ♦Policy
    • ♦Abandoned Hazardous Materials
    • ♦Hazardous Substance Spill Contingency Plan
  • ►5. Emergency Planning Roles and Responsibilities
    • ♦District and Division Responsibilities
    • ♦Maintenance Section
    • ♦District Maintenance Management
    • ♦Maintenance Division Management
• ►8. Quarry and Pit Safety
  • ►1. Overview
    • ♦Texas Law and Code
    • ♦Safety Certificate Required
    • ♦District Requirements
    • ♦Further Information
• ►9. Local Government Assistance Program
  • ►1. Overview
    • ♦County Assistance
    • ♦Program Allocation Method
    • ♦Division Responsibility
    • ♦District Responsibility
    • ♦Assistance to Cities

Chapter 3: Level of Service

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Section 1: Overview

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Levels of Service

The level of service defines the appropriate level of maintenance and the priority placed on the work. These levels can be used in planning, performing and evaluating the various maintenance activities with available funds. Priorities for levels of service have been set for each of the three possible levels of maintenance funding.

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• desirable level (highest level of funding)
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• acceptable level
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• tolerable level (lowest level of funding)