Section 2: Review Procedure for Appeals
Anchor: #i998968Handling Reviews
Reviews are handled in the following manner.
If an applicant is denied the full payment applicant believes he/she should receive, applicant may file a written application for review with ROW PD. The application must identify the type and amount of relocation payment denied and state the reasons for the applicant’s review request.
The District Engineer (DE), or designee, will promptly evaluate the review request and facts regarding the applicant’s grievance, and should personally meet the applicant. If the grievance is justified, promptly offer the claimed relocation assistance or benefit payment to the applicant. If the claim is disallowed, promptly notify the applicant in writing of the determination and of the applicant’s right to have his/her grievance reviewed by the Committee. In this notification, include a full explanation of any disallowed claim and the basis for the decision.
If the applicant is still dissatisfied, he/she may request, within 14 days, a review by the Committee. An applicant who chooses this action will be furnished form ROW-R-109 Request for Review of Relocation Assistance Payment. If he/she chooses not to use form ROW-R-109, the Committee will consider his/her grievance if submitted in writing.
The Request for Review of Relocation Payment will be submitted to ROW PD along with any supporting documents provided by the applicant.
ROW PD will promptly forward to the ROW Program Office a portfolio containing the following: the claimant's review request, the DE's review findings and recommendation, as well as all information relevant to the claimant's application. The ROW Program Office will coordinate a meeting between the Committee and the applicant. If the applicant is not available to attend in person, a conference call may be scheduled in lieu of attendance at the meeting.